Refund policy

Last updated: 02 April 2026

At Electromartx, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund under the following conditions:

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be:
  • Unused and in original condition
  • In original packaging with all accessories and manuals included
  • Accompanied by proof of purchase

Non-returnable Items

• Used or damaged items (unless faulty)
• Clearance or final sale items
• Digital/downloadable products (if applicable)

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed within 5–10 business days to your original payment method.

Faulty or Damaged Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery with photos as evidence.
• We will offer a replacement, repair, or full refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service.

How to Initiate a Return

Contact us at: support@electromartx.co.uk with your order number and reason for return.